JCDCAuto
Return & Refunds Policy
At JCDCAuto, we work hard to ensure complete customer satisfaction with every purchase. However, we reckon that there may be instances where a return or refund is necessary. This comprehensive policy outlines our procedures and conditions for returns and exchanges.
Return Eligibility And Timeframes
Standard Returns
- Regular purchases must be returned within 30 days of delivery
- Holiday purchases (made November 30th – December 31st) are eligible for return until February 21st of the following year.
Item Condition Requirements
All returned items must:
- Be in original, unused condition
- Include original packaging
- Include all accessories and manuals
- Show no signs of installation or modification
Return Methods
Mail-In Returns
Returns can be processed by mail using either:
- Provided return shipping label
- Customer’s chosen shipping method
Return Process
- Initiation
- Contact customer service or support team to obtain a Return Merchandise Authorization (RMA) number
- This step must be completed before proceeding with the return
- Packaging Requirements
- Use original packaging
- Include all original components
- Shipping Guidelines
- Customer bears shipping costs for non-defective returns
- Use trackable shipping service
- Retain shipping receipt for reference
- JCDCAuto covers shipping costs for defective/damaged items
- Processing Steps
- Item inspection upon receipt
- Verification of return eligibility
- Processing of refund or exchange
- Maximum 7 – 14 business days processing time for refund issuance
Exceptions and Special Cases
Non-Returnable Items
- Custom orders
- Gift Card purchases
- Modified or installed items
Warranty Claims
- Handled separately from standard returns
- Follow specific warranty terms and conditions
Damaged or Defective Items
- Contact customer service immediately
- Eligible for immediate replacement or full refund
- Special handling procedures apply
Contact Information
- Email: sales@jcdcautomotive.co.uk
- Phone:
Policy Updates
JCDCAuto reserves the right to modify this return policy at any time. All changes will be communicated to customers through appropriate channels.
